Customer
Relationship
Management
Customer Feedback Management System
We are dedicated to developing products that meet customer demands while assisting customers in solving any issues and offering product application knowledge.
Customer satisfaction surveys are conducted and reviewed every year to ensure the customer voice is heard and responded to. We also take each customer complaint very seriously and will not close the case until the customer accepts our solution. When we receive complaints from customers, we will immediately conduct case analysis according to the following steps:
Collect and compare the specifications of the product in complaint with its production batch sample.
Confirm whether the product specifications are consistent with the contract originally approved by the customer.
If the parties have a dispute on the product test data, a third-party's test results will be compared.
Negotiate with the customer and come out with a solution to resolve the complaint.
Delivery Management
Delivery management plays an important role in meeting customers' demands. Starting from preparing raw materials to producing finished products, as well as delivery to customers, we take every step seriously and carefully. There are eight aspects in our delivery management procedure to ensure that customers receive our high-quality products on time.
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